Contact Megawayscasino

We keep three doors open. Live Chat runs from 6am to midnight, and it is usually the fastest route when you have an account question or a payment query. Prefer to write it all down? Email us at support@megawayscasino.com. Outside chat hours, our 24/7 virtual assistant can handle the simple stuff straight away, such as pointing you to the right page or explaining how a feature works.

We do not publish a postal address or phone line on this page, so please use the channels above. Be wary of anyone claiming to speak for us from another email address.

A short, clear message gets a short, clear answer. Before you write, gather a few details:

• The username or email address registered on your account.
• A plain description of the problem and when it happened.
• For payment issues: the method used (for example Visa, Mastercard, PayPal or Apple Pay), the amount in GBP and the approximate time.
• For game issues: the game name and, if you have it, the round or transaction ID.
• Screenshots, where they show an error message.

Never send your full card number, PIN or password. We will not ask for them.

Start with support and say clearly that you want to make a complaint. Tell us what went wrong and what outcome you are hoping for. If the first reply does not settle matters, ask for your case to be reviewed by a senior team member and keep the conversation reference handy.

Megawayscasino is operated by Skill On Net Limited under licence MGA/CRP/171/2009/01 from the Malta Gaming Authority. If we cannot resolve a dispute between us, you may be able to refer it to an independent dispute resolution service, and we will point you to the right one on request. Our Terms and Conditions explain how disputes are handled.

Many contact requests come down to checks. Before a withdrawal is processed we need proof of ID, proof of address, evidence of ownership of your payment method (depending on the method) and, where requested, source of funds. Upload them through the Upload Docs page in your account, then tell support what you have sent.

Withdrawals sit as pending until midnight GMT the following day, then move through during the next business day. Many are paid in under five minutes after that. Still waiting beyond this? Contact us with your transaction details and we will look into it.

If play is causing you worry, tell us and we will help with limits or a break. You can also speak to GamCare on 0808 8020 133 or visit gamcare.org.uk. You must be 18 or over to play with us.