Responsible Gambling at Megawayscasino

Gambling should be entertainment, never a way to make money or fix a money problem. Megawayscasino is owned by Skill On Net Limited and licensed by the Malta Gaming Authority (licence MGA/CRP/171/2009/01), and we take that responsibility seriously.

You must be 18 or over to open an account, deposit or play. We may ask for proof of age and identity before you can withdraw, and we will close any account found to belong to someone under 18. Parents and guardians can protect younger family members with device-level filtering software and by keeping login details private.

Only ever stake money you can comfortably lose. Our minimum deposit is £10, which is a starting point, not a target.

Problems rarely announce themselves. They creep in. Ask yourself whether any of these sound familiar:

• You spend more time or money than you planned.
• You chase losses, hoping the next spin or hand will win it back.
• You hide your gambling from family or friends.
• You borrow money, or skip bills, to keep playing.
• You feel restless, anxious or irritable when you try to stop.
• Gambling is affecting your work, sleep or relationships.

Recognising even one of these is a reason to pause, not a reason for shame.

Free, confidential support is available around the clock. GamCare runs a helpline on 0808 8020 133 and offers advice, counselling and live chat at www.gamcare.org.uk. You do not need to be in crisis to call; questions and worries are welcome.

If gambling is putting pressure on your finances, speak to a debt adviser as well. Our terms and conditions explain how account closures and exclusions are handled, and you can reach our team through the contact page whenever you need us.

Answer honestly, just for yourself. In the last month, have you gambled with money meant for rent, food or bills? Have you tried to cut down and failed? Have you felt guilty after playing? Do you ever gamble to escape stress or low mood?

A single "yes" suggests it is time to use a limit or take a break. Several "yes" answers mean you should talk to someone, and sooner is better than later. Self-exclusion is available at any time, and we will not try to talk you out of it.

We offer several controls so you can set boundaries before you need them. Use them early; they work best when set while you are calm and thinking clearly.

• Deposit limits: cap how much you can add to your account over a day, week or month.
• Loss limits: set the most you are willing to lose in a chosen period.
• Session limits and reality checks: receive a reminder of how long you have been playing, so time does not slip away unnoticed.
• Cooling-off: take a short, fixed break from your account when you need distance.
• Self-exclusion: lock yourself out for a longer period if gambling has stopped being fun.

You can ask for any of these through Live Chat (6am to midnight), by emailing support@megawayscasino.com, or through our 24/7 virtual assistant. Requests to tighten a limit take effect straight away; loosening one is subject to a delay, which gives you time to reconsider.